Question 1

What is your returns policy?

Accepted Answer

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request via our chat option. Return request must be raised within 7 days from the date of delivery. Eligibility for Returns: Contact lenses must be returned unopened and in their original, undamaged packaging. The product must be in new and unused condition. Prescription contact lenses may only be returned if they were ordered incorrectly. Exclusions: Products that have been opened or used are not eligible for return or exchange. Products that have passed their expiration date are not eligible for return or exchange.

Question 2

I order the wrong power, How can I exchange?

Accepted Answer

You will be responsible for paying the shipping costs for returning or exchanging your item if you ordered it incorrectly. Please check our exclusions on the return policy.

Question 3

My order arrived damaged, What can I do next?

Accepted Answer

At Eyepasal , we take great care to ensure that your order arrives to you in perfect condition. However, if your order arrives damaged, we are here to help. If your order arrives damaged, please follow these steps: Contact our customer service team immediately after receiving the order. Provide us with a photo of the damaged product and packaging. Our team will review the information and, if deemed necessary, issue a replacement or refund. Please note that in order for us to process a replacement or refund, the damaged product and packaging must be returned to us. We will provide you with a return shipping label and will cover the shipping costs for the return. We take pride in providing our customers with the highest quality products and strive to ensure your complete satisfaction. If you have any questions or concerns about a damaged order, please don’t hesitate to reach out to our customer service team at eyepasal@gmail.com

Question 4

How do I Receive Customer Support?

Accepted Answer

You can receive our customer support from our chat option, Facebook, Instagram account @eyepasal and via email eyepasal@gmail.com

Return and Exchange

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